Accessibility Statement

Essence and the Imperial Hotel has been welcoming guests to Tenby’s seafront for many years. Throughout this time, the needs and expectations of our guests have continued to evolve, and we remain committed to ensuring that everyone enjoys a comfortable and accessible stay with us.

As our hotel is housed in beautiful and historic multiple buildings dating back to the 1832, and became a hotel in 1906. There can sometimes be challenges in providing full accessibility, however, we have taken steps to make the hotel as accessible as possible while preserving its unique character and Victorian charm. Essence and The Imperial Hotel has been providing hospitality to guests and those with specific needs for over 100 years. During this time society and individual’s expectations have changed enormously and at Essence and The Imperial Hotel we have always tried to match these expectations.

Because of the heritage of the building, full step-free access to all rooms cannot be guaranteed. We kindly ask that guests making an enquiry or reservation inform us of any specific requirements or additional assistance they may need. This enables us to prepare in advance and ensure we can provide the best possible experience during your stay.

On Arrival at Essence and Imperial Hotel

• The nearest public carpark is the Five Arches which is situated 160 yards from the hotel. There are dedicated disabled parking bays in this car park.
• You may park at the front entrance of the hotel to drop off luggage or passengers, however, please observe the parking restriction signs.
• The accessible door is located to the left of the main entrance at the front of the hotel. Please press the intercom for assistance. From this access to reception, there is a levelled incline but no steps.
• The main entrance has steps leading into the property with hand rails.
• A porterage service is available for help with luggage.

Checking In

• Once inside the hotel there is access to reception on the ground floor with no steps.
• The reception desk may be too high for those in a wheelchair, if this is the case, a bespoke check-in experience will be provided.
• We do not have a hearing loop at reception.

The Ground Floor

• We have a lift serving the upper floors. Lift width is 70 cm. Please note, some bedrooms still require negotiating a few steps once on the landings.
• The ground floor is on one level, including the bar, reception, lounge and restaurant. The lounge and dining level is split on two levels with steps but each level can be accessed from level access from the same corridor as the accessible entrance into the hotel.
• We provide table service in all public areas.
• The Bar and lounge area are well lit, along with corridors.
• The ground floor has accessible toilet facilities.

Terrace

• This can be accessed from the ground floor via Essence although slight step when gaining access through the doors to the terrace.
• The flooring on the terrace is uneven as the floor is levelled rubber tiles.

Bedrooms

• Bedrooms are on 4 floors. Except ground floor bedrooms, these floors do contain stairs to some rooms, therefore please make clear at the time of your reservation that you would require level access to your bedroom.
• The fire alarm is audio & flashing however additional systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns on this issue our Duty Manager will be pleased to talk to you about these procedures.
• There are no adapted bedrooms available to accommodate all accessible requirements. All bedrooms have showers with step access into them. There are five bedrooms on the ground floor as level access not required via lift.

Restuarant

• Most diets can be catered for by prior arrangement
• A table near the door in the restaurant can be arranged for easy access
• Chairs are non-fixed in the restaurant. On request, we can provide chairs with arms.

Other Information

• Assistance dogs are welcome (no supplement charge is applied to assistance dogs in bedrooms)
• Reception is manned 24 hours a day

Training

All team members have carried out a disability awareness course providing a service of equality.’ The course aims were to:

• Increase general awareness by exploring the attitudes and behaviour that impact on society’s perceptions of disabled people.
• Give a deeper understanding of the barriers that prevent disabled people from receiving a service of equality
• Improve communication skills thereby enhancing customer care.
• Raise awareness of the Disability Discrimination Act 1995 and in particular the duties imposed on service providers.

If you have any questions, or would like this information in an alternative format, please contact us on 01834 843737 or via our contact page.

We look forward to welcoming you to Essence and The Imperial Hotel.

Kind regards,

Essence and The Imperial Hotel Tenby Team Updated August 2025 All content copyright © 2025 Imperial Hotel.